Job Details

Clinical Program Admissions Specialist - Wellstar College of Nursing
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Position Number: 6094727
Location: Kennesaw, GA
Position Type: Admissions/Enrollment

Clinical Program Admissions Specialist - Wellstar College of Nursing

Job ID: 282914
Location: Kennesaw, Georgia
Full/Part Time: Full Time
Regular/Temporary: Regular

About Us

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower our 47,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU!

Location

(Primary Location for Job Responsibilities) Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.

Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Job Summary

Responsible for triage of all incoming electronic, hard copy mail, walk-in interaction for the academic program office, and management of the Customer Relationship Management (CRM) for communication plans that lead to the conversion of admitted students to enrolled students in KSU academic program(s). Responsible for managing the undergraduate and graduate academic program email accounts. Coordinates correspondence with student about registration, updates, denial/acceptance to program. Provides advisement on program procedures, policies, goals and objectives, technical guidance, and problem resolution, while building and maintaining cross-departmental relationships.

Responsibilities

KEY RESPONSIBILITIES:
1. Manages undergraduate and graduate application process including communication plans for registrations, updates, and denial/acceptance
2. Serves as general email contact for the departmental programs and manages all assigned emails accounts ensuring timely response to all inquiries
3. Provides accurate information to callers or emailers and/or direct inquiries to appropriate staff
4. Coordinates testing schedules and assists with program testing acting as proctor when needed 5. Extends acceptance letters to all assigned programs
6. Plays active role in the program retention and progression commitment
7. Meets with department leadership/academic program coordinators to reconcile admission progression status
8. Utilizes maintains and updates information in student information systems
9. Trains department staff on the CRM system's use and capabilities
10. Designs and maintains appropriate dashboards and reports incorporating maps, graphs, and tables that provide clear, accessible statistics to the team
11. Serves as coordinator of testing proctors. Responsible for interviewing, scheduling, and payroll submission
12. Manages the computer lab for ATI exams and schedules all lab testing to support the faculty
13. Manages TEAS@kennesaw.edu emails to provide customer service by confirming scores and answering calls, receives/searches for and confirms TEAS scores
14. Collaborates with ATI related to TEAS
15. Serves on the APR (Admission Progression and Retention) committees
16. Completes overrides for incoming students
17. Maintains and updates ATI cohorts
18. Handles course major approval requests, changes majors and programs
19. Assists with and participates in recruiting events, such as tabling

Required Qualifications

Educational Requirements
High school diploma or equivalent

Required Experience
Six (6) months of experience with Admissions CRM Administration or related experience

Preferred Qualifications

Preferred Experience
Prior experience using application CRM's preferred
Strong background in Microsoft 360
CRM experience preferred is TargetX/Salesforce

Knowledge, Skills, & Abilities

ABILITIES
Able to maintain a professional demeanor and adhere to principles of customer service
Able to create and sustain effective working relationships with faculty and staff across a variety of academic disciplines
Able to support learning through performance of essential job functions
Able to handle multiple tasks or projects at one-time meeting assigned deadlines

KNOWLEDGE
Working knowledge of and abides by the regulations of the Family Education Rights and Privacy Act (FERPA)
Knowledge of academic program admission recruitment practices and understands operating best practices of the department and the University requirements for admissions to assigned programs

SKILLS
Excellent interpersonal, initiative, teamwork, problem-solving, independent judgment, organization, communication (verbal and written), time management, project management, and presentation skills
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity

Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.

For additional information on this policy, or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, eeo@kennesaw.edu

Other Information

This is a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 1% - 24% of the time

Background Check

Credit Report
Standard Enhanced

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening
results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.

https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf

To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=43000&JobOpeningId=282914&PostingSeq=1